PM/CS Ideabox
PM/CS Ideabox
Propose your ideas to make our processes even more efficient and our customers' experience unique and differentiating!
Share your ideas to make our processes more efficient and create an unforgettable customer experience !
The experience we provide to our customers every day plays a decisive role in our ability to retain them, and therefore in our growth and profitability.
Are you ready to challenge yourself to find solutions aimed at optimizing the time required for build and operation monitoring, and thus facilitating the customer experience on our product?
Whether it's imagining new work methods or finding ways to improve the user-friendliness of our product, this ideabox will give you the opportunity to contribute improving our processes as well as our customers' experience.
Let your creativity speak and come share your ideas or interact with those of your colleagues in just a few clicks!
Categories
Improving the user experience
> How can we make our clients more autonomous in creating and managing their operations?
> How can we simplify onboarding and training to make them more accessible and easier to understand for clients?
> How can we make the user experience more pleasant and seamless?
> How can we ensure a level of support that meets our client's needs?
> How can we simplify onboarding and training to make them more accessible and easier to understand for clients?
> How can we make the user experience more pleasant and seamless?
> How can we ensure a level of support that meets our client's needs?
Information and customer feedback
> How to gather feedback and suggestions from customers to continuously improve the experience?
> How to improve communication with customers to ensure they are informed of the latest updates and new features of our product?
> How to better assess customer satisfaction to identify areas for improvement?
> How to easily obtain G2 reviews?
Customer retention
> How do we keep customers engagement after their first operation?
> How do we create a community of engaged customers and brand ambassadors?
> How to show clients their ROI regarding the use of our product?
Multiuse
> How can we better help our customers take ownership of our products and services?
> How can we make a client aware of the existence of their open innovation platform?
> How can we encourage customers to easily test a new offer?
> How can we involve new collaborators/partners on a client's platform?
> How can we make a client aware of the existence of their open innovation platform?
> How can we encourage customers to easily test a new offer?
> How can we involve new collaborators/partners on a client's platform?
Tech Feedbacks and Features release
> How to share more efficiently customer feedback on used or missing features?
> How can we follow up on requests for improvement and inform our customers?
> How can we ensure that the entire team has the right level of knowledge of the tool with regard to the new features proposed?
> How can we follow up on requests for improvement and inform our customers?
> How can we ensure that the entire team has the right level of knowledge of the tool with regard to the new features proposed?
How can I submit an idea?
Submit your idea very easily:
- Click on the participate button
- Create your profile
- Answer to a few questions to describe your idea
That is all it takes!
We value your opinion
You can check out your colleagues' ideas for inspiration or simply give your opinion.
Like the most promising ideas to put them forward. Add comments to enrich and improve them and earn points to move to the top of the leaderboard.
The most popular ideas will be presented to the steering committee which will decide on their future implementation!